AI Transparency

How we use artificial intelligence in Nexus AI

Last updated: March 13, 2026

1. AI Usage Declaration

Nexus AI uses generative AI technologies as a core component of its service, in compliance with the EU AI Act and the California AI Transparency Act (SB 942).

2. AI Technologies Used

Our service uses large language models (LLM) provided by third-party providers to generate conversational responses.

3. AI Purposes

• Automatically respond to WhatsApp Business messages
• Provide information about client's products/services
• Assist in booking appointments
• Handle FAQs and first-level support

4. Limitations and Human Oversight

AI does not make autonomous decisions with legal impact. All responses are generated based on client-predefined instructions.

5. Data and Privacy

User messages are processed to generate responses. We do not use conversation data to train AI models. For more details, see our Privacy Policy.

6. User Rights

Every user has the right to:

• Know they are interacting with an AI system
• Request human operator intervention
• Request deletion of their data
• Obtain information on how AI generated a response

7. Risk Classification (EU AI Act)

Our system falls under the limited risk category (Art. 50 AI Act).

8. Contact

For questions about our AI implementation: privacy@usenexus.im