Terms and Conditions

Last updated: March 2, 2026

1. Premises

These Terms and Conditions (hereinafter "Terms") govern access to and use of the website www.usenexus.im and the Nexus AI software platform (hereinafter "Service"), provided by Bigei SRL, with registered office in Italy, VAT 15197391004 (hereinafter "Provider").

Use of the Service implies full acceptance of these Terms. If you do not accept the Terms, please do not use the Service.

2. Definitions

• "User": any natural or legal person who accesses the website or uses the Service.
• "Client": the User who subscribes to a paid plan for the use of the Nexus AI platform.
• "Desk": a complete configuration within the platform that includes prompts, communication channels, and integrations.
• "Platform": the Nexus AI software, including all chatbot, voicebot, and automation features.

3. Description of the Service

Nexus AI is a unified conversational platform offering WhatsApp chatbot services, AI-powered telephone voicebot, knowledge base management, CRM and calendar integrations, and automated outbound campaigns. The Service is provided in SaaS (Software as a Service) mode via web access.

4. Registration and Account

To access platform features, the User must register by providing accurate and complete information. The User is responsible for the confidentiality of their login credentials and all activities carried out through their account.

The Provider reserves the right to suspend or close an account in case of violation of these Terms or improper use of the Service.

5. Plans and Payments

The Service is offered in different pricing plans (Starter, Pro, Business) with different features and limits. Prices are indicated on the website and may be subject to changes with 30 days' notice.

• Billing occurs on a monthly or annual basis, depending on the chosen plan.
• Payment is due in advance for the reference period.
• The first Desk is free; use of the AI features is pay-as-you-go via credits (every new account receives free credits).
• When credits run out, AI responses stop until a new top-up; no automatic charge is made beyond the credits purchased and any add-ons/additional Desks subscribed.
• Use of the AI features and pay-as-you-go services (credits, telephony, SMS) is charged according to the current price list.

6. Right of Withdrawal

The Client may withdraw from the contract at any time. In case of withdrawal:

• For monthly plans: the Service will remain active until the end of the current billing period.
• For annual plans: no refund is provided for remaining months, except as required by applicable law.
• Account data will be retained for 30 days after termination, after which it will be permanently deleted.

7. User Obligations

The User agrees to:

• Use the Service in compliance with applicable laws and these Terms.
• Not use the Service for illegal activities, spam, phishing, or any form of abuse.
• Not attempt unauthorized access to the Provider's systems.
• Ensure that content uploaded to the Knowledge Base and configured prompts do not violate third-party rights.
• Comply with data protection regulations (GDPR) when using the platform with their own clients.

8. Intellectual Property

All intellectual property rights related to the Nexus AI platform, including software, design, trademarks, logos, and content, are the exclusive property of Bigei SRL or its licensors.

The User retains ownership of content uploaded to the platform (documents, prompts, data). The User grants the Provider a limited license to process such content solely for the purpose of delivering the Service.

9. Limitation of Liability

The Provider commits to ensuring maximum Service availability but does not guarantee uninterrupted or error-free operation. In particular:

• The Provider is not liable for interruptions due to force majeure, scheduled maintenance, or malfunctions of third-party services (WhatsApp, Retell AI, etc.).
• Responses generated by artificial intelligence are provided "as is" and do not constitute professional advice.
• The Provider's liability is limited to the amount paid by the Client in the 12 months preceding the damaging event.

10. Data Protection

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. The Provider acts as Data Processor for the personal data of the User's end customers, as provided by Art. 28 of the GDPR.

11. Changes to Terms

The Provider reserves the right to modify these Terms at any time. Changes will be communicated via email and/or through a notice on the platform with at least 15 days' notice. Continued use of the Service after such period constitutes acceptance of the changes.

12. Applicable Law and Jurisdiction

These Terms are governed by Italian law. For any dispute arising from the interpretation or execution of these Terms, the Court of Rome shall have exclusive jurisdiction, unless otherwise mandated by law.

13. Contact

For any questions regarding these Terms and Conditions, you can contact us at:

• Email: info@usenexus.im
• Website: www.usenexus.im