Discover how Nexus greets every guest on WhatsApp — the channel guests love most — and answers the phone too, in every language and at every hour, connecting front office, spa and concierge into a single intelligence. A private session for the leading hotels of Milan, Rome and all of Italy.
Confirm your attendanceThe guest messages on WhatsApp or calls: one intelligence welcomes them and speaks with the whole hotel — books the spa, alerts the restaurant, informs the rooms, notifies the concierge. Nothing lost, no request left to fall through.
The AI voice assistant answers within seconds, in English or the guest's own language, takes bookings and requests and routes them to the right department. Day and night, never putting on hold those who chose your hotel.
A spa request instantly becomes an appointment; a restaurant booking, a confirmed table. The AI talks to your PMS and turns every contact into service — no friction, no waiting.
Not a single assistant, but an ecosystem. Turn on what your hotel needs — and grow it whenever you like.
The guest's favourite channel: they message, the AI replies in seconds, books and confirms. One number for the whole hotel.
Answers calls 24/7 with a natural voice, in every language. Never puts anyone on hold, never misses a request.
Cloud switchboard with an extension for every department: front office, spa, restaurant, concierge. Transfers in one tap.
Spa, tables, rooms and events go straight into the calendar — no double calls, no mistakes.
History, preferences and language for every guest. Requests are routed to the right department and location.
A single board with AI triage and handoff to a human agent when a personal touch is needed.
Flawless welcome in English, Italian and the guest's own language. On the phone and on WhatsApp.
Nexus talks to your PMS: availability, bookings and data always in sync.
Confirmations, reminders and automated WhatsApp campaigns: pre-arrival, upsell, reviews.
Everything on the team's phone, with an installable app (PWA) and real-time notifications.
How the AI welcomes every guest, multilingual, and never lets the phone ring out.
The interconnection between front office, spa, F&B and events under one direction.
Automated bookings and tailored offers, integrated with your PMS.
Luxury hotel cases and return on investment — no smoke-and-mirrors slides.